The Relationship between Perceived WEB 2.0 Competences and Effective Business Communication

The Relationship between Perceived WEB 2.0 Competences and Effective Business Communication

  IJCOT-book-cover
 		 International Journal of Computer & Organization Trends  (IJCOT)          
 
© 2015 by IJCOT Journal
Volume - 5 Issue - 3
Year of Publication : 2015
Authors :  George Cross IV, Ify Diala
DOI : 10.14445/22492593/IJCOT-V20P301

Citation

George Cross IV, Ify Diala"The Relationship between Perceived WEB 2.0 Competences and Effective Business Communic ation", International Journal of Computer & organization Trends (IJCOT), V5(3):1-7 May - Jun 2015, ISSN:2249-2593, www.ijcotjournal.org. Published by Seventh Sense Research Group.

Abstract Employees who have low competencies in Web 2.0 technologies may not be able to communicate as effectively as other employees who have high Web 2.0 competencies. The purpose of this quantitative, cross-sectional survey research was to examine the relationship between Web 2.0 competence and effective business communication in a large corporate organization. Effective business communication requires effective communication between coworkers, partners, and customers. Knowledge workers communicate through electronic means and therefore can make use of many computer-mediated communication (CMC) tools in the workplace such as instant messaging, text messaging, and Web 2.0 capabilities such as wikis and web logs (blogs). Two models govern the theoretical framework of this study: (a) CMC Interactivity Model (CMCIM) (Lowry, Romano, Jenkins, & Guthrie, 2009) and (b) a model of computer-mediated communication competence (CMCC). The models are slightly modified for this study because Web 2.0 technologies have less focus on synchronous interactivity and more emphasis on asynchronous collaborative communication.

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Keywords
Web 2.0, Computer-mediated, Collaboration, Business, Communication, Social network.